WordPress Support & Maintenance

Partner with us to protect and improve your website

Effective websites require security, backups, maintenance and ongoing improvement.

Our WordPress support and improvement plans give you the peace of mind and flexibility to enhance the design, functionality, speed and results you get with your website.

Save Time - Reduce Stress - Make More Money

Does any of this sound familiar to you regarding your website?

If any of the above sounds like you and you want it done for you, we may be the team you've been looking for.

We specialise in giving you freedom from your website so you can focus on marketing and growing your business.

Our WordPress Technical Experts (who are we kidding) GEEKS know how frustrating WordPress websites can be to manage and keep updated, especially when something goes wrong and you have no idea what’s happening. It all becomes an overwhelming technical mumbo jumbo.

When we say you’re in safe hands with us, we mean it. 

We’ll always ensure your website is regularly updated and cared for to the highest standard, and we’ll resolve any technical issues quickly.

But we don’t just solve issues. We help you to be proactive with your website and use it as a marketing and sales tool.

With a dedicated team of WordPress developers, web design, and marketing experts, you can use us as an extension of our team to achieve what you want. Whether that’s improving the look and feel of your site, getting more traffic, generating subscribers and leads or making sales through your website. You name it, and we can help you to get it done.

Our unique approach to your website support time

Get the support you deserve without worrying about losing it.
Unlike other WordPress support agencies, we don’t operate on a “use it or lose it” Limited hours policy. Any unused support time rolls over to the next month, allowing you to accumulate it for bigger or more complex tasks or projects. You can build up your time for up to 12 months. And even if you decide to stop your support plan with us, we’ll still honour any accumulated time for an additional 30 days.

wordpress support plans time

Sound good so far?

So, what can we help you with?

Here's a selection of the kind of things we can help you to improve on your WordPress website

WordPress Website Security

Nothing is worse than seeing your site showing a security warning or Chinese text in search results. Due to WordPress popularity, Hackers choose this as the obvious target. We offer a range of Security Solutions to help you make your site hard to hack and keep it secure.

Full security audit deep dive

When you come on board with us, we first run a complete security audit, which allows us to spot and fix any obvious security issues. We'll share the results and Expert Recommendations and let you decide if you want us to proceed with your support time.

Install and optimise security tools

We use Advanced Security tools and best practices to stop common back doors into your WordPress site, firewalls, IP blocking, spam blocking, brute force protection, and weekly updates.

WordPress Hosting and Daily Backups

With your hosting package, we offer you an Optimised WordPress Hosting Service. We run two daily backups of your site, one on the server and one in the cloud, to ensure that if anything goes wrong, your site can be quickly restored, giving you peace of mind you're website can never be lost.

Fix a hacked site

Suppose your site is hacked by malicious code that has defaced your site. We'll use our expertise and knowledge to clean the site, get it back up and running as soon as possible, and stop it from happening again.

Real-Time Uptime & Daily Security Monitoring

Your site is monitored 24/7 for any security issues and breaches. We're notified as soon as anything happens so we can resolve any potential issues quickly before they become bigger.

Update WordPress and Plugins for you each month

Hackers exploit old technology. This is why keeping your WordPress site up to date is essential. We run plugin updates, theme updates and core WordPress updates for you monthly.

Website Performance & Optimisation

Unlock the full potential of your website to skyrocket your business. Boost your search rankings, track marketing efforts, enhance your site's design, and create compelling landing pages for paid advertising. Our expert team will optimise your site's performance for maximum impact.

Fix WordPress Technical Issues

When it comes to WordPress, technical issues can be a real drag. If you're having trouble with your website, there's no need to worry. Our expert WordPress Developers can fix simple to complex issues.

Speed Up a slow site

A slow-loading website leads to a poor user experience and affects your search engine ranking. This can result in decreased traffic, higher bounce rates, and loss of potential customers. We have a range of speed optimisation techniques and tools that can boost your site's speed, pass Google core vital tests and boost your conversions.

Website Integrations

Want to streamline your business and save time? We have integration experts who can connect your site with all kinds of tools, from your CRM, favourite email marketing tools, accounting software, sales reporting, you name it, we can connect it for you.

Set up marketing tracking

If you don't know what's happening, how can it be improved? We'll connect it to all your essential marketing tools like Google Analytics, Facebook, and your CRM so you can get valuable insights and make educated decisions. Let us know what you need, and we'll handle the connection.

Set up marketing tracking

Take advantage of improving your site! We'll connect it to all your essential marketing tools like Google Analytics, Facebook, and your CRM. Let us know what you need, and we'll handle the connection.

Fix WordPress Theme Issues

If you need help with your WordPress theme. We can fix issues to ensure that all of the features and functions included in your theme are compatible with the current version of WordPress. If there is a better, more optimised theme we can use, we'll recommend this to you.

Design Improvements

Make sure your website looks modern and well-designed. A well-designed site can seriously help your conversions. Let our team of user experience experts enhance your site's design and usability to make a great first impression.

Additional Design Services

If you need other design services like social media graphics, ebooks, brochures, etc, our design team will gladly do this.

SEO Audit Report

Search engine optimisation (SEO) is an important part of any website's success, and an SEO audit report provides an in-depth look at how your SEO results can be improved. The audit includes reviewing the site's content, design, meta tags, URLs and other technical aspects holding your site back.

Improve Search Engine Ranking

Boost your website's rankings, traffic, and sales with our powerful SEO add-on. Optimize your site, enhance your content, and build backlinks. Take your online presence to the next level.

Website Features & Management

Let us handle your WordPress website content management. If you're tired of the hassle and complexity, we're here to help. Whether you need content added, marketing campaigns launched, or new features implemented, give us the word, and we'll take care of it.

Upload Content For you

Need more time or knowledge to upload your content? Whether it's a weekly blog, a new case study, a podcast, or a video, send it to us and let us know where you want it. We'll handle it all for you.

Website Migrations

Is your website using an outdated theme, or is it difficult to edit? We can help you convert your site to something modern and easy to use! We specialise in building and optimising websites using Elementor, WordPress's most advanced page builder.

Setting up a Members Area

Want to sell protected content on your site? No problem. We specialise in membership and e-learning websites and can install and set up a simple membership plugin or a full all-singing, all-dancing membership website for you.

Google Business Email address set up

Setting up a Google business email address is easy if you know what you're doing. If you dont, it can be a nightmare. We'll be happy to do this for you.

Contact & Subscriptions Forms

A contact form is an essential part of any website, whether you're a business owner, blogger, or just looking to stay connected with your readers. We'll set up simple or advanced forms for you; tell us what you need.

New WordPress Feature Requests

Want to add a new feature or functionality? Let us know what you need, and we'll research, Install and set up plugins or build something custom for you.

Create new website content for you

Is your website content letting your site down or not ranking very well? With our content addon, we can re-write pages, create new pages, produce weekly blogs or optimise your current content for search engines.

Create new pages

Launch your new product or service hassle-free with a professionally designed and built sales page. Provide us with your content and leave the rest to us.

Setting up an eCommerce Store

Setting up an eCommerce website can be a daunting task, but with the right tools and resources, it doesn't have to be. We can quickly install and Set up a full WooCommerce store or a simple payment form.

Email Notifications

Email notifications are an important part of any WordPress website, as they alert you of new sales, quote submissions, comments, and other important updates. We'll ensure you're receiving these.

WordPress Website Training

Whether you're a beginner and want to learn how to manage the site more easily, or you want to learn how to build more advanced pages and features. You can use your support time to have one-to-ones with our experts. We can also record a quick Video tutorial for you. We're nice like that.

Something we've missed? No problem, ask, and we'll get it sorted.

You probably get the gist – at Melt, we can help you improve every element of your WordPress website and even help with other areas of your business related to the performance of your website.

Our goal is to provide the utmost help and support to you.

Here's how simple IMPROVING YOUR website is

Once you've joined one of our support plans for a small monthly investment, using the service is as easy as pie:


via email or on a video call


we'll send you an email once it’s done


and that’s that!

No hassle, stress, or time on hold wanting to tear your eyes out.

Just straightforward WordPress experts working on the things that'll help improve your website and move your business forward.

100+ business owners trust us to give them the
freedom they need from their website...

"If you're serious about growing the brand of you then you should not be messing around with your website"

If you're serious about growing the brand of you then you should not be messing around with your website. I'm too busy building my businesses, which is why I have FreedomWP taking care of my website business! Month in, month out, they over delver. I'd be lost without them!
testimonial chris ducker 1

"I now have peace of mind and security that my website is in safe hands and my billing has gone through the roof!"

I used to stay awake at night worrying about my websites, I knew they didn't represent my brand properly. I now have peace of mind and security that my website is in safe hands and my monthly billing has gone through the roof!
Wordpress Support Client

Our WordPress Support & Maintenance Plans

We offer a range of WordPress support plans to suit your needs, budget and the type of site you have.

All our WordPress support plans come with the following as standard

Website Hosting

On our WordPress optimised servers

Priority Support

Your tasks will take top priority

Security Audit & Fixes

Find and stop any backdoors

Spam Blocking

Let us stop the annoyance

Daily Backups

Server and cloud backups

Core & Plugin Updates

Done for you each month

Malware Scanning

Weekly automated scanning

Uptime Monitoring

Instant action if your site is down

Choose Your WordPress Care Plan


For Standard WP Site Maintenance and peace of mind

Per Month


For WP Sites Needing better Security and simple changes

Per Month
Most Polular


For more advanced WP Sites that need more love and attention

Per Month


For Biggers sites needing constant edits and marketing support

Per Month

Do you have a question about our support plans?

Marketing & Performance Add-Ons

Boost your website's performance with our time-saving SEO and content addons. Maximize your results and elevate your rankings

SEO Add-On

From £250 /month

Normally £300 a month

We offer a monthly search engine optimisation package exclusively for our WordPress Support plan clients. So, if you want your website to rank at the top of Google for certain keywords, after a detailed analysis of your website, competitors and potential keywords, we will start working on getting you ranked for six keywords. Every month, we will also build backlinks to your website and make changes to help you rank better. You’ll receive a monthly report to show you our ranking improvements.

Content Add-On

From £200 /month

Normally £250 a month

Do you need help generating content for your website? We understand the struggle. Even with the help of AI content generators, constructing an impactful sales page or an SEO-friendly blog post can be challenging. That’s where our content addon comes in. We can create a weekly blog, a compelling case study, or a new page for your service or product. Utilise the expertise of our copywriters and make your website stand out with Advanced Content.

guarantee seal 1


When you join one of our support plans, you are fully protected by our 30-day Satisfaction Guarantee. If you don’t feel like you’ve received value and you decide to cancel within the first 30 days, that’s fine – let us know, and we’ll send you a refund. We’re confident that you’ll find our service helpful and valuable, and we won’t make you beg or invoke any crazy terms and conditions – if you’re not satisfied within your first 30 days, we’ll refund you without fuss.

Ready to get website support?

Tell us about your site and get a custom audit and support quote.

To provide the best support for your WordPress site, we must assess it first. Fill out the form below to get started.

"*" indicates required fields

What type of website do you have?
Please select the type of site you have
Which areas of your site would you like to improve?
Please select the areas you would like to improve
This field is for validation purposes and should be left unchanged.

How it works in a few simple steps

Fill Out The Form

Tell us about your website and the areas you are struggling with

We'll run an Audit

We'll run a conversion audit, an SEO audit and a speed audit on the site for you. This will give us a clearer idea of the priority areas needing attention.

Discovery Call

We'll present our findings on a live video call and discuss your priorities and the best plan for you.

Support Starts

Sign up, and we can start protecting and improving your site.

It’s the first time we have won business because of our website!

Melt has exceeded every expectation and has restored my faith in web designers. They’ve been reliable, professional, innovative and supportive. From a product point of view, it’s the first time we have won business because of our website! Melt has also enabled us to evolve our website by giving great training and support in how to update the Content Management System.

It’s great to be working with like-minded individuals as it just makes doing business so much easier.
Vicky Taylor
HTFT Partnership

Who Is A WordPress Support Plan Right for?

A Website Support Plan is only for some, and we'd prefer to help you figure out if it's wrong for you BEFORE you join rather than waste your time...

Who A WordPress Support Plan Is for

WordPress Support Plan is NOT for

5 benefits of using activecampaign for small businesses 1
melt team collage

About Us

WordPress Maintenance & Support Service Providers You Can Trust

With over 35 years of combined experience working with WordPress and Woocommerce, we’ve seen almost every problem you can imagine.

For the last eight years, we’ve offered WP Premium Support to clients worldwide for businesses of all sizes in all industries.

We offer a wide range of WordPress Web Design and development services for lead generation sites, ecommerce sites and membership sites— marketing services, including Search engine optimisation, email marketing integration, automation and content creation.

Our Reliable Team comprises skilled professionals, including developers, designers, user experience experts, CRM and email marketing specialists, SEO optimisation gurus, and website analytics experts.

We aim to deliver you the quickest response and task turnaround times possible and deliver you an overall 5-star service that you can’t live without.

WordPress Support Frequently Asked Questions

We’ll need an admin level login (yours), or you can create one.
Access to your domain name to migrate the site to or hosting. Any additional logins relevant to the site, typically third-party tools like Google Analytics, Zapier and Vimeo, to name a few.

We do prefer to use our servers. However, we’re happy to communicate with your hosting company to ensure it fits your needs. Oh, and if you’d like to move your website to our web hosting, we’re happy to do this for free as part of your support plan. It won’t affect anything on your site. It means we can help you even more by keeping you extra safe and supporting you quicker.

It’s really easy. Just email us what you need to change, and we’ll work on it as soon as possible.
If we need more information, we’ll let you know and may offer a video call to discuss it with you first.

If it’s a simple change, we’ll do it on the live version of the site. If it’s a big change, we may set up a staging version of your site to create it and allow you to review it before putting it live.

Well, firstly, we ask you to remain seated and keep calm. In all seriousness, though, it’s not something you need to worry about. We’re about ensuring these things DON’T happen. However, yes, occasionally, the odd gremlin sneaks through, but we’ll know about it right away and sort it out for you. After all, it’s why we’re here.

Working with us has its ‘privileges’, which are in the form of us saving you money by using our plugin licences so you don’t have to pay for them. These typically include Gravity Forms, WP Fusion, Elememtor, and Learndash, to name a few.

There might be the odd occasion where you require a premium plugin, which you’ll understand is at your own cost, and we will need you to supply both the files and license for us to get things set up for you.

You can pay for your support plan via Credit Card or Direct Debit. The billing will run on the same date each month, and you will be charged without lifting a finger.

Yeah, if you need more time or you’re not using the time on one of the higher plans, let us know, and we can upgrade or downgrade your account for you at any time.

Absolutely. You’re free as a bird, our friend.
We are all about building a valuable relationship with you and your website, so we would hate to see you go, but we know financial needs weigh on many decisions and don’t want to lock anyone in.
Your plan will end on your next billing date, so for example, if you cancel your plan on the 1st and your next payment is due on the 15th, your plan will end on the 15th

Sure, if you have any work you need to do that we can’t do inside the support plan you are on, you can buy blocks of Additional Time time. We’ll always give you a time and cost estimate before doing extra work. You’ll also benefit from a cheeky discount as a reward for being a support client with us.

Yeah, you can pay for 12 months of support upfront and get two months free when you do. Just let us know thats what you’d like to do, and we can arrange annual billing for you.

Turnaround times for various tasks can vary based on the size and complexity and the level it’s impacting your business. To give you an idea of how we prioritise tasks and the average timelines for completing certain tasks.

We use the following for our own Internal Support Turnaround KPIs

Website down, hacked or Payment system failure – 2-5 Hours
Content and Design Changes- 1 – 3 Days
Simple Feature requests – 1- 3 Days
New pages – 7 – 10 days
New Feature Requests – Quoted and timelines are given based on request

These examples are based on an average, and each task or site can be different, so we can’t guarantee these every time.

Yeah, you can view our support Terms and Conditions here – We’ll also need you to read and sign your service level agreement before you start your website support and maintenance service with us.

Got another question not covered above?

Find Out Why Your Site “Isn't Working”


Stop guessing at a plan of action and let one of our experts analyse your site for you—free of charge.

You’ll get a detailed report with actionable recommendations and a priority list of missed opportunities—so you know precisely what to do and when.